Cruz, B
EASTOVER, NC | 2024 Chevrolet Blazer EVAugust 21, 2026
The A/C stopped blowing air out in my 2024 Blazer EV. I called the dealership Thursday morning to see when I could bring it to be diagnosed. Whomever I spoke to on the phone asked if the car could be there at 11am that day. On the call I asked several questions prior to hanging up, specifically that if we choose to have the work done there, we do not have to pay the diagnostic fee. I was told that is correct, it would be waived. She also stated the car was covered under the bumper to bumper warranty. So, we took the car up to the dealership where it stayed for the next few days. Leaving us without a vehicle. At no time did anyone let us know that when asked to bring the car Thursday at 11am was NOT an appointment, but put the car in queue for someone to eventually look at.
A lady reached out to me Monday letting me know the car was still not ready but wanted to transfer me to my advisor for more information. Which he didn’t have at the time, I let him know if someone could not look at it by 12pm that day to let me know so we could take it somewhere else. Within two hours he calls back, they someone found time to look, probably because they didn’t want to miss out on the $175 diagnostic fee. The HVAC blower needs to be replaced, $500 worth of labor. Laughable.
When I asked the advisor about the diagnostic fee being waived if we choose to have the work done, he said absolutely not, we have too many cars come in and out of our shop to do that. (Other Chevrolet dealerships do this, which is why I asked in the first place). He said smaller dealerships may do that do attract consumers. I guess Power Swain is so busy they have no need to try and accommodate customers.
As long time Chevrolet owners, this experience fell short. I’m disappointed in the lack of communication and false information. We will not be returning, not that it matters to Power Swain, you guys have many other customers.
